Billing

[Dawnythompson]

My phone has been discontinued si can't call 02 to pay

[Dawnythompson]

Want to pay in full now as need phone as I'm disabled

[Bambino · Accepted solution]

@Dawnythompson  If you can borrow a phone you can call customer service for free from any phone on 0800 032 1402. You'll obviously have to wait until morning. Best time to call is 8-8.30 am to avoid a long wait on hold. Bear in mind that as your phone has been disconnected, you may have to pay a reconnection charge as well as paying your bill. Once you get this issue resolved you should think about setting up a Direct Debit to avoid this happening again. 

[Dawnythompson]

It's a pain in the butt I spoke to them last week as just come out of hospital they put my phone bk on as I said I'd pay today but they cut it off on Tuesday have had a row with them as promised to wait until today so now no one can contact me or anything plus have to pay 15 pounds on top of my bill for being disconnected grrrr

[Bambino]

@Dawnythompson  Sorry to hear you've had problems, but as I said earlier, you'll have to pay the reconnection charge. What they say and what they do can sometimes be two different things. If the person you spoke to didn't halt the process, the computer system would just automatically cut you off. O2 are pretty ruthless when it comes to non-payment, so borrow a phone in the morning, as I suggested, and get this sorted out. If you don't, they will put a marker on your credit rating and it will cause you more difficulties. Best of luck. I hope you can get this resolved quickly.

[MI5]

@Dawnythompson 

Help on ways to pay here Guide: How to Pay Your Bill (Contract) 

[TallTrees]

Just a thought @Dawnythompson
You could get a PAYGO sim if you need immediate facilities. This gives you time to settle up your business with o2. Many PAYGO sims are really good you are always in control.
These are easy to pick up in most stores, you could be up and running straight away.
Good luck and welcome to the o2 community forum

[jezza1234]

Sorry to hear you have had problems.

For future reference when you call C.S with a similar issue re not being able to pay your bill on time, ask to be connected to payment support(or something like that) they are effectively O2's credit control dept. They can be more helpful and relaible than C.S. I speak from personal expreince when I forgot to put the money in my account for my ususal DD before bring called away for a family emergency. They were very helpful. You do still have to pay on the day you say you will though.

[MI5]

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@jezza1234 wrote:

Sorry to hear you have had problems.

For future reference when you call C.S with a similar issue re not being able to pay your bill on time, ask to be connected to payment support(or something like that).

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Payment Management team on 0800 902 0217

[Marjo]

Hi @Dawnythompson , sorry to hear you had trouble with this earlier. Did you manage to get everything sorted since you last posted?