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Anonymous
Posts: 0

Billing so confusing X.X

Heyies peeps,

 

Talked to O2 but i do not get thisies,

 

My account says BBF - £0.00 tho i dont reckonies this payment nor understand it. As the biggest payment I have ever made was £126.99 

 

Previous balance - 15 May 18 62.08 
Payments received - thankyou -124.16 
Payment Declined Amount 62.08 
 
Total balance brought forward £0.00

 

My account is always up to date thoughties both bills payed on time or early with no issues.

 

Trying to get an answer from them was hard more Bleh Bleh Bleh Bubble Pop than an answer or where it came fromies. 

 

I wondering if any of youies know what this is ??? 

 

smiling EmoLMarrio

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: Billing so confusing X.X

Looks like a strange way of displaying your bill and payments received and the declined amount is usually a failed direct debit, but in your case it just looks like they’ve split your total bill in half and applied it manually.
Did you cal up customer service to pay that £124.16 ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 49: Rootin' Tootin' 
Posts: 6,680
Registered: ‎26-03-2014

Re: Billing so confusing X.X

Defo looks like the first DD bounced and then there was a payment to cover both.

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Level 39: Midshipman
Posts: 2,137
Registered: ‎04-04-2012

Re: Billing so confusing X.X

[ Edited ]

Looks like they have done it this way 

 

Balance  £62.08

Payment Recieved £62.08

Balance = £0

Payment Reversed £62.08  

Balance Now back to £62.08

Payment Authorised £62.08

New Balance £0


Total Payments = £124.16 (Including Reversed Payment)

 

So the Authorised payment cancelled out the Decline /  Reversed, hence the balance is £0 

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Anonymous
Posts: 0

Re: Billing so confusing X.X

Heyies peeps, 

 

Thankies for the replyies guys,

 

I just don't get the Numberies, I checked passed an present payments, All where accepted and completed, I don't think it is from the DD's accounties is always in the clear, 

 

Tired phoning O2 but got told my account was finies bleh bleh bleh talk but againies no real answer. To like where it has come from. They said theyll look into tho. 

 

 

 

 

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Billing so confusing X.X

Hey @Anonymous, let us know what comes out of it after they look into it, it'll be interesting to find out slight smile If you're still stuck later on, you can also let me know and we'll see if we can find out more on our end!

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Anonymous
Posts: 0

Re: Billing so confusing X.X


@EmilieT wrote:

Hey @Anonymous, let us know what comes out of it after they look into it, it'll be interesting to find out slight smile If you're still stuck later on, you can also let me know and we'll see if we can find out more on our end!


Nopies @EmilieT I am just speachless. 

Level 2: Apprentice
Posts: 19
Registered: ‎17-06-2018

Re: Billing so confusing X.X

Maybe the direct debit bounce, Which then brought the balance forward but then you cleared it?

Only thing i could thing off.
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Anonymous
Posts: 0

Re: Billing so confusing X.X


@EducatedDevice wrote:
Maybe the direct debit bounce, Which then brought the balance forward but then you cleared it?

Only thing i could thing off.

Bill crossover also had a o2 insure thingy over the time it happened tho balance was cleared twice DD wasnt the issue failed payment which was cleared twice double payment thing 3 days later not showing on my side but there was an issue back then ... payment system isnt one of the easyiest to understand nor stable tho to my account is clear and up to date no effects on credit etc haha pen and paper works well but this lol another story dam gremlins smiling