on 19-06-2018 03:19
Talked to O2 but i do not get thisies,
My account says BBF - £0.00 tho i dont reckonies this payment nor understand it. As the biggest payment I have ever made was £126.99
|Previous balance - 15 May 18||62.08|
|Payments received - thankyou||-124.16|
|Payment Declined Amount||62.08|
|Total balance brought forward||£0.00|
My account is always up to date thoughties both bills payed on time or early with no issues.
Trying to get an answer from them was hard more Bleh Bleh Bleh Bubble Pop than an answer or where it came fromies.
I wondering if any of youies know what this is ???
on 19-06-2018 06:02
Did you cal up customer service to pay that £124.16 ?
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 19-06-2018 09:09
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
19-06-2018 09:34 - edited 19-06-2018 09:37
Looks like they have done it this way
Payment Recieved £62.08
Balance = £0
Payment Reversed £62.08
Balance Now back to £62.08
Payment Authorised £62.08
New Balance £0
Total Payments = £124.16 (Including Reversed Payment)
So the Authorised payment cancelled out the Decline / Reversed, hence the balance is £0
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
We are all customers and dont have access to any o2 accounts
on 19-06-2018 11:28
Thankies for the replyies guys,
I just don't get the Numberies, I checked passed an present payments, All where accepted and completed, I don't think it is from the DD's accounties is always in the clear,
Tired phoning O2 but got told my account was finies bleh bleh bleh talk but againies no real answer. To like where it has come from. They said theyll look into tho.
on 20-06-2018 13:59
Hey @Anonymous, let us know what comes out of it after they look into it, it'll be interesting to find out If you're still stuck later on, you can also let me know and we'll see if we can find out more on our end!
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on 21-06-2018 21:44
on 25-06-2018 09:56
Only thing i could thing off.
O2 Customer Service Advisor,
If and when i help you within the community, It's out of work hours meaning i will not access any accounts during our interaction. (Which is not allowed anyway).
on 26-06-2018 11:46
Maybe the direct debit bounce, Which then brought the balance forward but then you cleared it?
Only thing i could thing off.
Bill crossover also had a o2 insure thingy over the time it happened tho balance was cleared twice DD wasnt the issue failed payment which was cleared twice double payment thing 3 days later not showing on my side but there was an issue back then ... payment system isnt one of the easyiest to understand nor stable tho to my account is clear and up to date no effects on credit etc haha pen and paper works well but this lol another story dam gremlins