Solved: Billing notifications

Scotty_j · ‎04-06-2020

Hi each month I have 3 different bill notifications, an email, a text and an aura. How can I change this as its a bit overkill, thanks

MI5 · ‎04-06-2020

@Scotty_j

Check your contact preferences in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-06-2020

@Scotty_j

Check your contact preferences in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Scotty_j · ‎04-06-2020

Only text is selected

Scotty_j · ‎04-06-2020

But says I’ll still be contacted about bills and account activity even if I unselect all

MI5 · ‎04-06-2020

I have everything unticked and only get the compulsory email @Scotty_j

You may have to call customer service to change it for you Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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