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Billing notifications

Scotty_j
Level 1: Joiner
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Hi each month I have 3 different bill notifications, an email, a text and an aura. How can I change this as its a bit overkill, thanks
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MI5
Level 94: Supreme
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@Scotty_j 

Check your contact preferences in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Message 2 of 5
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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Scotty_j 

Check your contact preferences in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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Scotty_j
Level 1: Joiner
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Only text is selected
Message 3 of 5
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Scotty_j
Level 1: Joiner
  • 22 Posts
  • 6 Topics
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Registered:
But says I’ll still be contacted about bills and account activity even if I unselect all
Message 4 of 5
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MI5
Level 94: Supreme
  • 143403 Posts
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  • 27489 Solutions
Registered:

I have everything unticked and only get the compulsory email @Scotty_j 

You may have to call customer service to change it for you Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 5
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