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Billing me for a phone I CANCELLED

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liamdrewe
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on ‎27-03-2023 14:37 - last edited on ‎27-03-2023 15:03 by

on ‎27-03-2023 14:37 - last edited on ‎27-03-2023 15:03 by

You are still billing for 2 lines, despite me cancelling the line of [Personal information removed].

 

Why?

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Enlli
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on ‎27-03-2023 14:57

on ‎27-03-2023 14:57

This is not O2 Customer Services but a Community of customers

Suggest you contact Payment Management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or message on

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 66: Unequalled
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on ‎27-03-2023 14:57

on ‎27-03-2023 14:57

This is not O2 Customer Services but a Community of customers

Suggest you contact Payment Management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or message on

Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎27-03-2023 14:57

on ‎27-03-2023 14:57

@liamdrewe 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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on ‎27-03-2023 15:00

on ‎27-03-2023 15:00

Post flagged for personal content

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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liamdrewe
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on ‎27-03-2023 15:03

on ‎27-03-2023 15:03

Ah OK, thank you

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