Solved: Billing issue

msemwall · ‎01-04-2018

I have company account and for last 3 months I am being billed £15 extra for voice calls.

I get more than enough allowance included and I am sure it is an issue with the billing.

Please could someone look into it?

MI5 · ‎01-04-2018

Call customer services on 8002 and get them to check your account please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Bambino · ‎01-04-2018

@msemwall This is not customer service. If you're on a business account you need to call them on 8202.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

MI5 · ‎01-04-2018

Call customer services on 8002 and get them to check your account please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎01-04-2018

Is it possible that these are international calls or calls to premium rate numbers which are not included in allowances?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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