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Billing information not correct

BS1949
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hello. I recently moved from virgin to 02 and the information about my bill charge is different to what I was quoted when I changed over , could someone contact me to discuss this please as your asking me to make a payment shortly. The data allowance is less and the cost is more than I had with virgin I await your call thank you. [Personal details removed]

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Bambino
Level 74: Whizz kid
  • 18746 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

@BS1949 This is a public forum. Please remove your number.
Go to the down facing arrow above the date and time in your post and click Edit Reply.

This is not O2. This is a customer community. You need to speak to customer service. No one will call you.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media: 

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Flagged to moderators.

I DO NOT WORK FOR O2



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Bambino
Level 74: Whizz kid
  • 18746 Posts
  • 914 Topics
  • 2314 Solutions
Registered:

@BS1949 This is a public forum. Please remove your number.
Go to the down facing arrow above the date and time in your post and click Edit Reply.

This is not O2. This is a customer community. You need to speak to customer service. No one will call you.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media: 

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Flagged to moderators.

I DO NOT WORK FOR O2



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