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Billing incorrect

Dominique1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hi, I have been charged £5 additional charges for last month for travelling to Greece but I got a txt from you saying that Greece was free for data. Please remove this charge 

 

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madasaf1sh
Level 78: King of Kings
  • 12239 Posts
  • 73 Topics
  • 3253 Solutions
Registered:

@Dominique1 

 

This is not customer services. 

 

Check your bill, and check if your phone picked up one of the Turkish networks, it will show on your bill with a name like Turkcell.. if so the charge applies..

 

If not then call customer services on 202 or 0344 809 0202

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12239 Posts
  • 73 Topics
  • 3253 Solutions
Registered:

@Dominique1 

 

This is not customer services. 

 

Check your bill, and check if your phone picked up one of the Turkish networks, it will show on your bill with a name like Turkcell.. if so the charge applies..

 

If not then call customer services on 202 or 0344 809 0202

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
736 Views