on 29-06-2010 12:37
Surely I should not have to pay for a 12 month contract until I receive and am able to start using the sim?
No delivery and order status says in progress.
Is this O2 normal practice?
on 29-06-2010 17:35
Fully understand being billed a month in advance, but not being 'robbed' and charged for days when I cant use it.
Multiply this up on each new customer and it is a good revenue earner.
Obviously when ordering over the web any company wants the money before providing goods, and normally charges on despatch. O2 are the ones in control of the network and so should only issue a bill when the sim is used on the network.
Based on this system the slower O2 are at delivering the sim the more revenue they make for no work involved.
Sorry this is very poor practice and I doubt legal.
on 29-06-2010 18:41
Just be grateful you didn't choose Vodafone it would be much longer.
on 29-06-2010 20:00
The point is that I placed the order on Saturday and I am charged so far for Sat, Sun, Mon, Tue and who knows if it will arrive tomorrow. Which is at least £2 (assuming 50p/day).
50p is acceptable although not necessary, and if I had a more expensive contract then it is even more unfair.
Knowing O2, I don't really expect a problem if I give them a call.
This way of charging is WRONG.
on 29-06-2010 21:54
iPhone simplicity 15 12 month 27 Jun 10 0.41
iPhone simplicity 15 12 month 28 Jun 10 - 27 Jul 10 12.77
Total tariff £13.18
These prices exclude vat so a total of £15.48
on 29-06-2010 23:41