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Billing Query

Anonymous
Not applicable

Can someone please explain what Premium & Information Services are?  I have been charged an extra £20.00 for these services on my current bill and have no idea why!  I have been unable to contact O2 directly so i thought I would try this route.

 

Lindsay

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adamtemp64
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Please see here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi... the links will explain it all and how to dispute and maybe get a refund.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
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Please see here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premi... the links will explain it all and how to dispute and maybe get a refund.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Me too. Exactly the same. Very annoying.

 

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adamtemp64
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Drill down to see the exact number in myo2 to find out what charged you and in the links enter the number. Then complain directly to the company that has passed the charge to o2 . 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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@Anonymous wrote:

Me too. Exactly the same. Very annoying.

 


You must have clicked a link or entered a competition. Facebook is a favourite for spreading these scams..... win a car, iPad, £250 shopping vouchers etc.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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viridis
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3Rd one today tho
.... All 20 quid..
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MI5
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It must have been an offer too good to miss!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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viridis
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True lol
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