on 31-03-2009 16:59
on 31-03-2009 17:29
I always get a billing email on 24th (end of my billing period) telling me how much will be taken out by DD on the 8th of the following month. So, over 2 weeks notice for me. Plus I get a paper bill a few days after the email.
Are you sure you have your email address registered correctly with o2?
on 31-03-2009 17:41
I've checked my email address again and it's correct. I get plenty of emails from o2 about tickets for O2 so these are getting through OK. All this happened after I took out a contract for an iPhone. Since then I've had no paper bills and I assumed that I had opted for online ones instead.
I'll give o2 a phone and find out what is going wrong.
on 01-04-2009 17:59
As my account is for an iPhone this is set up as an online account, with no paper bills. However I should be receiving advance notice of payments. They've confirmed that they hold my correct email address and can't explain why I don't get these notices. They're looking into this.
on 06-04-2009 13:34