Billing Query - advance notice of amount due

[Anonymous]

I no longer receive paper copies of my bills. I find that with this system I don't get any advance notice of what I'm due each month. I have this arrangement with several other concerns and they all send me an email to say that a new bill has been produced so that I know to go online to get the details. Why doesn't o2 do the same :robotindifferent:

[Anonymous]

They do.

[Anonymous]

As wanty says, they do.

I always get a billing email on 24th (end of my billing period) telling me how much will be taken out by DD on the 8th of the following month. So, over 2 weeks notice for me. Plus I get a paper bill a few days after the email.

Are you sure you have your email address registered correctly with o2?

SV

[Anonymous]

Thanks for the replies.

I've checked my email address again and it's correct. I get plenty of emails from o2 about tickets for O2 so these are getting through OK. All this happened after I took out a contract for an iPhone. Since then I've had no paper bills and I assumed that I had opted for online ones instead.

I'll give o2 a phone and find out what is going wrong.

[Anonymous]

I've now been in touch with o2.

As my account is for an iPhone this is set up as an online account, with no paper bills. However I should be receiving advance notice of payments. They've confirmed that they hold my correct email address and can't explain why I don't get these notices. They're looking into this.

[Anonymous]

Have you checked your spam and junk folders?

[Anonymous]

Oh yes, this was one of the first things I did.

[Anonymous]

Thanks for the suggestion but I don't have any rules or filters that would prevent a message with 'bill' coming through - I have several other companies that send this sort of notification, with 'bill' in their message, and these get through OK.