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Ytcha · ‎05-11-2024

Hi, my mobile phone number is (REMOVED). I think my one year contract has ended, but you keep asking me to pay for a new billing this month. Could you help me to end the contract?

MI5 · ‎05-11-2024

@Ytcha

Contracts don't end unless you cancel.

Guide: Cancelling Your Contract

Guide: How to find help & contact O2

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-11-2024

@Ytcha

Contracts don't end unless you cancel.

Guide: Cancelling Your Contract

Guide: How to find help & contact O2

Flagged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-11-2024

@Ytcha

Text Info to 85075

Guide: Cancelling Your Contract

Or contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

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