Billing Issues

[Le00na]

Hi

I have been trying to contact the payment support line but keep being on hold over 20mins and then give up. Online chat is not working either dont know whats going on. I need help as i was meant to speak to the team that deals with when you having issues with payments and i cant through and now i got a text to say im going to be cut off..... help!

[Cleoriff · Accepted solution]

@Le00na

Sorry but you will have to persevere. The number for the payment management team is

0800 902 0217

[Bambino]

@Le00na We are all customers here and cannot help with account issues. Keep trying the number @Cleoriff has given you.

[Le00na]

Hi,

I didnt realise this was for customers only i assumed 02 agents would be on here as well. Ahh well will keep trying with them then

Thank you 

[jonsie]

You are far better calling them rather than use live chat. If you have had a text then a restriction on calls and texts will automaticaly be placed on your phone unless you persevere in speaking to them today.

[Bambino]

Sorry we can't be of more help @Le00na. Good luck. Hope you're able to get through to get your problem sorted. As frustrating as it is to wait on hold, you have to keep trying.