Billing Issue - Unable to Contact O2

chris_46 · ‎11-09-2020

Hi,

I have received a bill for £76 along with a Notice of Full Services Restriction for a number I cancelled in December 2019.

I have tried the number provided on the letter but there is no option to speak to anyone and live chat is not enabled on the website.

Obviously I want to clear this up asap but I have no way of doing so other than paying the amount in full but as the account should not be active I am unwilling to do so.

Any ideas?

Thanks

MI5 · ‎11-09-2020

Maybe @O2Emma can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Emma · ‎11-09-2020

@MI5 you keeping me busy tonight lol

O2Emma · ‎11-09-2020

@chris_46 I can have a look into it for you no problem I will private message you

MI5 · ‎11-09-2020

@O2Emma wrote:
@MI5you keeping me busy tonight lol

Sorry

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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