Billing - I am abroad

[Nitin01]

Dear o2

my parents are not fine and I am in India , my billing payment is not on time this month as I am coming back to London in October , so will pay my bill in October as right now. Not having much credit In my account .

kindly do not bar my services and don’t think I am a bad credit customer as I always paid on time and will pay on time once I am back to London .

please confirm

kind regards

Nitin Khosla

[MI5 · Accepted solution]

@Nitin01 

This is not O2 and if you don't pay, you will most likely be cut off.

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am