Solved: Billed two days before my new contract started.

CrazyPenguin · ‎11-05-2018

Hey, I recently upgraded my phone on 02, 27/04/18 and before I could change my number over to the new sim, needed to pay the outstanding money on the previous contract, which I did. I've now got 02 trying to take this month's payment (apparently due on the 9th but not due until the 24th) dated from the 25th f last month. Is it not to early to be billing me considering I've had it two weeks and the bill is due from before the new contract began? I'm just a bit confused.

MI5 · ‎11-05-2018

That’s normal.
You always pay in advance.
https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-05-2018

That’s normal.
You always pay in advance.
https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎14-05-2018

Did the info above help @CrazyPenguin, or do you have any addtional question? Which phone did you upgrade for by the way?

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CrazyPenguin · ‎14-05-2018

That's fine thank you, actually realised that after I'd posted lol. I got the Sony Xperia xz2 compact. Great phone, only got the compact because the normal model is to big for my hands 😂

EmilieT · ‎14-05-2018

Haha I can relate, I have an iPhone 6 S myself because the "normal" version was too big for my hands as well I'm glad it's all sorted and you're enjoying your new phone!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Challonerp · ‎08-08-2021

I have been billed before my number is even ported, I have no problem with paying in advance, however I do have a problem with paying for services that are not being provided as I my number has not even been transferred to O2 yet.

Cleoriff · ‎08-08-2021

@Challonerp

You receive your bill and it isn't paid until 2 weeks later.

Veritas Numquam Perit

O2

Billed two days before my new contract started.

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade