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Level 1: Joiner
Posts: 2
Registered: β€Ž19-06-2016
Accepted Solution

Billed two days before my new contract started.

Hey, I recently upgraded my phone on 02, 27/04/18 and before I could change my number over to the new sim, needed to pay the outstanding money on the previous contract, which I did. I've now got 02 trying to take this month's payment (apparently due on the 9th but not due until the 24th) dated from the 25th f last month. Is it not to early to be billing me considering I've had it two weeks and the bill is due from before the new contract began? I'm just a bit confused.
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Posts: 101,941
Topics: 550
Solutions: 12,994
Registered: β€Ž04-04-2012

Re: Billed two days before my new contract started.

That’s normal.
You always pay in advance.
https://www.o2.co.uk/help/account-and-billing/first-bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: β€Ž18-04-2018

Re: Billed two days before my new contract started.

Did the info above help @CrazyPenguin, or do you have any addtional question? Which phone did you upgrade for by the way? slight smile

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Level 1: Joiner
Posts: 2
Registered: β€Ž19-06-2016

Re: Billed two days before my new contract started.

That's fine thank you, actually realised that after I'd posted lol. I got the Sony Xperia xz2 compact. Great phone, only got the compact because the normal model is to big for my hands πŸ˜‚
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Former Staff
Posts: 5,426
Registered: β€Ž18-04-2018

Re: Billed two days before my new contract started.

Haha I can relate, I have an iPhone 6 S myself because the "normal" version was too big for my hands as well sweat smile I'm glad it's all sorted and you're enjoying your new phone!

β†’ Access for You: Registration - Find out how to register for our Access for You service.
β†’ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
β†’ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
β†’ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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