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Anonymous
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Billed twice for my first monthly payment. Any advice?

Hello there.

 

So my first months bill of £49 was due by the 5th of this month; I paid it manually in full on the 4th (would have been earlier but I get paid monthly,) but looking at my bank statement it has also been taken automatically by o2 (on the 5th,) thus I have paid almost £100. This is not only going to put me nehind on Christmas presents but I will be overdrawn and thus charged additionally by my bank... Any Advice? Am I entitled to a refund?

 

Thanks! 

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Anonymous
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Re: Billed twice for my first monthly payment. Any advice?

You can either talk to o2 which as refund will take time or you could speak to your bank, which is a quicker option and they should be able to reverse the payment within a few days.

Start with your bank and if no joy get on the phone to o2 (free from your mobile on 202)

It happens a lot, so do not panic.

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Anonymous
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Re: Billed twice for my first monthly payment. Any advice?

Cheers for the quick response; very relieved to hear this. I'll get in touch with my bank in the morning when they open.
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Anonymous
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Re: Billed twice for my first monthly payment. Any advice?

Hope you get it sorted,

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Level 1: Joiner
Posts: 1
Registered: ‎10-12-2012

Re: Billed twice for my first monthly payment. Any advice?

This is exactly the same thing that has happened to me. I also paid on the 4th via the automatic phoneline and also set up a direct debit for the future. Checked my o2 app for the past couple of days and noticed I was £40 odd in credit. Normally I wouldn't bother but Christmas is coming and the DD has it covered now. 

 

It must have been a glitch on the 4th or something but I called up for a refund and the man on the phone was very confused. Might be worth checking out if anyone pays their bills in that time period.