Solved: Billed before received products

Anonymous · ‎16-01-2018

How is this possible I have been billed on 13th yet device's only come last night and on phone already after around 2hr exceeded 80% data how is it possible only downloaded around 6short mp3s etc way before allowance

MI5 · ‎16-01-2018

You always get billed early for the first bill which has an extra couple of days on it to align your billing cycle.
Explained here https://www.o2.co.uk/help/account-and-billing/first-bill
Your allowances are also only pro rata for a couple of days because of this and you will get full allowances from the first day of your full billing cycle.
You can track days and usage in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-01-2018

You always get billed early for the first bill which has an extra couple of days on it to align your billing cycle.
Explained here https://www.o2.co.uk/help/account-and-billing/first-bill
Your allowances are also only pro rata for a couple of days because of this and you will get full allowances from the first day of your full billing cycle.
You can track days and usage in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎16-01-2018

If you have been billed before the phone arrived you could also call and get a refund @Anonymous.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎16-01-2018

@gmarkj wrote:
If you have been billed before the phone arrived you could also call and get a refund @Anonymous.

Yes this happens frequently especially when a phone is out of stock. It doesn't stop o2 billing you....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Billed before received products

Sim

My bill

Leave O2

Transfer of contract to my daughter

Vat invoice