Solved: Billed before SIM arrives

SteveK · ‎25-11-2022

Hi, I am a new customer, having signed up to VOLT on Virgin media.

Just been billed a full month, the day after my order, SIM hasn't even arrived yet, can't get any help on the website, as the number is of the SIM which hasn't come yet. I will be using a PAC code to migrate my number when it does arrive. Anyone know why I've been billed upfront? Coming from Virgin mobile, who bill for the last month's usage.

MI5 · ‎25-11-2022

@SteveK

O2 bill a month in advance.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-11-2022

@SteveK

O2 bill a month in advance.

https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎25-11-2022

You are billed in advance for standard airtime.

Anything above that (mms, premium call etc.) Is paid in arrears.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎25-11-2022

@SteveK

You can reclaim the days before sim arrives by contacting customer services.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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