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on 25-11-2022 12:21
Hi, I am a new customer, having signed up to VOLT on Virgin media.
Just been billed a full month, the day after my order, SIM hasn't even arrived yet, can't get any help on the website, as the number is of the SIM which hasn't come yet. I will be using a PAC code to migrate my number when it does arrive. Anyone know why I've been billed upfront? Coming from Virgin mobile, who bill for the last month's usage.
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on 25-11-2022 12:31
O2 bill a month in advance.
https://www.o2.co.uk/help/account-and-billing/your-bill
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on 25-11-2022 12:31
O2 bill a month in advance.
https://www.o2.co.uk/help/account-and-billing/your-bill
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 25-11-2022 12:33
You are billed in advance for standard airtime.
Anything above that (mms, premium call etc.) Is paid in arrears.
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on 25-11-2022 12:35
You can reclaim the days before sim arrives by contacting customer services.
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