Solved: Bill - O2 Community

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Registered: 16-11-2024

Hi, why does my bill start from 18th November when my SIM has still not even arrived yet?

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95687 Posts
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Registered: 04-01-2009

The account commences from the date it is ordered

First bill is within a couple of days as you pay a month in advance

Due date is after 14 days of the bill being produced

Your first bill | Help & Support | O2 Business

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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95687 Posts
612 Topics
7137 Solutions

Registered: 04-01-2009

The account commences from the date it is ordered

First bill is within a couple of days as you pay a month in advance

Due date is after 14 days of the bill being produced

Your first bill | Help & Support | O2 Business

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

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151799 Posts
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Registered: 04-04-2012

@Amberlouise365

Your contract starts at point of ordering and you pay a month in advance.

O2 will refund you the time between ordering and receiving if you contact them.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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