Bill

[Shannon961]

Why is my bill 132 when I’ve got a spending cap on it? I can’t afford to pay that charge and I’ve not set nothing up on my device to make it go to that price says Sony but I have nothing Sony with 02

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Bambino]

@Shannon961 See below:

Spend Caps on O2 - O2 Community

You can speak to the Payment Management Team on 0800 902 0217/0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support