Bill

[Sam-40]

Why have u turned my phone off when paid bill 

[Sam-40]

I have a disabled daughter that has breathing problems o2 no that I’ve sent proof of bill yet still cut me off rediculous n shame full

[Sam-40]

If anyone can help my email is 

Sambiggins31**Personal info**

as need it sorted asap I paid bill 19th of February n still not been turned on 

[TallTrees]

Hello @Sam-40 

Sorry to hear your difficulties.

We do not have access to your account here at the Community Forum 

You will need to contact o2 Customer Services here:

 contact O2 by calling 202 or 0344 809 0202 (Contract)  -

or you can message O2 Sales Team on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[pgn]

@Sam-40 -  you’d need to call O2’s customer service team about this – give them a call on 202  or 0344 809 0202 from any O2 mobile, or specific Payment management number - 0800 902 0217 - free from any landline. Nobody here can access your account to see what's amiss, as this is a Customer community, not O2.

You can also use Skype to call if there is no phone available: Guide: A Guide to Skype 

Good luck!

[Enlli]

@Sam-40 

This is not O2 but a community of customers. We cannot access accounts

You can get in touch with Payment Management team on 0800 902 0217 

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

If needs be use Skype to call to 0800 number free

Guide: A Guide to Skype 

[Bambino]

@Sam-40 To avoid problems like this in the future, set up a Direct Debit when you speak to the Payment Management team.

[Oxonian]

@Sam-40 

Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification number of your payment. It will be a sixteen digit number. O2 will need you to provide that so that they can search for your remittance in their accounting records.   

[Oxonian]

@Sam-40 

There is information on setting up a direct debit in :-

Guide: How to Pay Your Bill (Airtime & Device Plans)