Bill

[Jeng]

Account number (REMOVED)

Credit agreement number (REMOVED)

Hi,

I hope you can help. In August 2019 I allowed my daughter to purchase a tablet on a 48 month plan. The 48 months ended in August, but a further payment came out in September. I checked and was fine with the £24.25 coming out, as that did not start until October 2019. However, the additional payment, of then £13 - now £16.53 - commenced in September 2109, therefore I paid it for 49 months. I do not therefore believe this should have been taken from my account. Please advise. 

Many thanks 

Jennifer 

[jonsie · Accepted solution]

You need to cancel the contract

Guide: Cancelling Your Contract 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202