cancel
Showing results for 
Search instead for 
Did you mean: 

Bill

Jess96
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have recently got back from being abroad, to find out I have a massive bill this month and next month. I was using WiFi calling, so i am not happy to pay what you are charging me 

Message 1 of 3
376 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 146069 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@Jess96 

Wifi calling just uses your regular allowances so if outside of EU you will be charged at international rates. 

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
365 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 146069 Posts
  • 636 Topics
  • 28105 Solutions
Registered:

@Jess96 

Wifi calling just uses your regular allowances so if outside of EU you will be charged at international rates. 

Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
366 Views

Bambino
Level 85: Esteemed
  • 23403 Posts
  • 1032 Topics
  • 3726 Solutions
Registered:

@Jess96 You can see what the charges are here: How do I get to the 'Download Bill' page? (o2.co.uk)

If you are unhappy about what you've been charged you can speak to customer service. Call 202 from your mobile or 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 3
354 Views