Bill

[Paul86]

Why am I being charged for my Disney+ when told was 6months free with my new contract? Also told my bill would be £18 rather than the £36 for the first 6months

[pgn · Accepted solution]

Hi @Paul86 - we’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. Good luck!