on 12-10-2021 23:26
My bill is very high this month and I’ve noticed that I’ve been charged for a number that has contacted me
Solved! Go to Solution.
on 13-10-2021 00:39
on 13-10-2021 00:39
@Dizzyd You can check your charges here: How do I get to the 'Download Bill' page? (o2.co.uk)
If you feel you've been overcharged you should speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
on 13-10-2021 00:39
on 13-10-2021 00:39
@Dizzyd You can check your charges here: How do I get to the 'Download Bill' page? (o2.co.uk)
If you feel you've been overcharged you should speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.