cancel
Showing results for 
Search instead for 
Did you mean: 

Bill

ZoeMarie
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, I have received my bill through my emails today I’m just wondering if you could tell me why my airtime bill is £29.40? 

Message 1 of 2
119 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 111777 Posts
  • 800 Topics
  • 6569 Solutions
Registered:

@ZoeMarie  This is a community forum not O2. We have no access to your account

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
111 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 111777 Posts
  • 800 Topics
  • 6569 Solutions
Registered:

@ZoeMarie  This is a community forum not O2. We have no access to your account

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
112 Views