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Liam30
Level 1: Joiner
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Why’s my bill more when I signed up it was £39.20 now it’s saying it’s £45
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MI5
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@Liam30 

A few possible reasons.

Your first bill is always higher due to pro rata charges to align your billing date.

You may have made calls or texts not included in your allowances.

You may have charged something to your account.

It should all be explained in your MyO2 and there's a billing help page here https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@Liam30 

A few possible reasons.

Your first bill is always higher due to pro rata charges to align your billing date.

You may have made calls or texts not included in your allowances.

You may have charged something to your account.

It should all be explained in your MyO2 and there's a billing help page here https://www.o2.co.uk/help/account-and-billing/your-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
Level 59: Quartermaster
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Another reason is that you could have signed up on a cash back deal, and the monthly price you saw was after the cashback was added.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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