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Ewa86
Level 1: Joiner
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Good morning
Why I can't pay my bill? Every time when I try pay O2 app says that my bank can't authorised the payment??
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Cleoriff
Level 94: Supreme
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@Ewa86 

You need to contact O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

8.00am is the best time to call if you can.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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Registered:

@Ewa86 

Have you checked with your bank?

See all ways to pay here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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