Bill

[Kirsty9]

Why is my bill showing paid when I haven't paid it yet. So when I call it says my balance is zero

[Cleoriff]

Hi @Kirsty9 

We have no access to your accounts. You need to contact O2.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Press Upgrade, Lost/Stolen if you have to, to get put through to someone.

[jonsie]

Were you in credit previously @Kirsty9 ?

[MI5]

@Kirsty9 

If your bill was due on a Friday it may show as paid if the direct debit was authorised by your bank, however, the actual money may not transfer until the following Monday.

You can check all payments in your MyO2 http://www.o2.co.uk/myo2

[Marjo]

Hi @Kirsty9 , hope you're having a good day today.  

Would the above suggestions help explain your billing query? It would be great to hear back from you to see if you're all sorted or need any further help?