Bill

Emma123 · ‎02-05-2020

I’ve been charged an extra £10 every month for my phone bill when previously it was cheaper . I’ve tried call o2 but their was no reply can anyone help

MI5 · ‎02-05-2020

@Emma123

Your MyO2 should tell you what the charge is for. Maybe insurance?

http://www.o2.co.uk/myo2

If you need to call, do it around 8.00am to avoid long waiting time Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-05-2020

We have no access to your account here

Some possibilities here @Emma123

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Have a look in My O2 to see what the charges are for

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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