This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Bill

sharon71
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎30-04-2020 08:54

on ‎30-04-2020 08:54

Hi,

Last month i moved my payment date and set up a DD, They took extra monies for the overlap dates.

This month, no DD has been taken and i have received calls and texts saying that if i dont pay in 3 days i will be charged extra and discontinued calls.

I have gone into my account and paid the 2 airtime bills that are showing as o/s and notice that the device plan is showing as paid, however i have just received another generated call from 02 saying that i need to pay my device plan today,

I have tried to call as i believe this is urgent as like many people im working form home but just get cut off - Help

Message 1 of 3
313 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 144288 Posts
  • 634 Topics
  • 27641 Solutions
Registered:

on ‎30-04-2020 08:56

on ‎30-04-2020 08:56

@sharon71 

You'll need to keep trying to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
309 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 122892 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

on ‎30-04-2020 08:57

on ‎30-04-2020 08:57

@sharon71 

Kep trying to call. Use any or all of the numbers in this guide and press any option

Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
306 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top