Bill

[Everton]

My bill is over £120 too much and cant get in contact with o2 what can I do they might cut me off

[Bambino]

@Everton 

You need to speak to the Payment Management Team on 0800 902 0217. It’s a free call

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[MI5]

@Everton 

Talk to payment management Guide: Coronavirus Community Help and Support 

[O2Sean]

Hi @Everton ,

Have you checked via the MyO2 app to see what the charges are for? 

Unfortunately if the bill is wrong you will have to contact the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[jonsie]

Keep trying to call....