Bill

[John8]

I paid my bill early... two weeks ago and even made two phone calls to you about it and messaged you. You have now gone ahead and taken part of the bill again and the other part is showing as a late payment. I am now going to recieve charges from my bank for being overdrawn and also a charge from you. Not only that... this is going to affect my credit score. This is not bloody good enough O2!!!

[Cleoriff]

@John8 

This isnt O2 , its a community forum made up of customers like yourself. We have no access to your account.

Only advice is to contact O2 Guide: How to find help & contact O2 who are short staffed due to the current crisis

some other numbers

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[gmarkj]

Sorry to hear, but you will need to call customer services to sort this out @John8.
Link to numbers to try and how to call below.