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Level 1: Joiner
Posts: 1
Registered: ‎10-07-2019

Bill

Whys my Bill's so high
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Posts: 98,385
Topics: 545
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Registered: ‎04-04-2012

Re: Bill

[ Edited ]

@Luke1 

We don't know sorry.

Check your MyO2 or call customer service Guide: How to find help & contact O2 

Some possible help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next and here Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎04-01-2009
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Level 9: Fired up
Posts: 135
Registered: ‎18-12-2019

Re: Bill

Is the bill far in excess than you expected? If so you need to check myO2 for details of where the extra charges arose from - remember premium rate numbers etc MMS message can all add to your bill. If it's down to useage contact O2 and ask for a spending cap to be put in place.

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Posts: 84,314
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Registered: ‎14-01-2013

Re: Bill

@Luke1 

In case It's due to you sending MMS then take a look at this guide Guide: Accidental MMS Sending and How to Avoid it 

You should be able to check if you look in My O2

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Posts: 79,637
Topics: 569
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Registered: ‎04-01-2009

Re: Bill

Hope you are receiving notifications @Luke1, it would be good to get a bit more information.

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Posts: 98,385
Topics: 545
Solutions: 12,361
Registered: ‎04-04-2012

Re: Bill

Not unless admin mention him.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,637
Topics: 569
Solutions: 3,767
Registered: ‎04-01-2009
Highlighted
Posts: 98,385
Topics: 545
Solutions: 12,361
Registered: ‎04-04-2012

Re: Bill

I guess......
Seems unbelievable they've not managed to fix this most basic issue yet.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 84,314
Topics: 715
Registered: ‎14-01-2013

Re: Bill


@MI5 wrote:
I guess......
Seems unbelievable they've not managed to fix this most basic issue yet.......

True and one of the things we were concerned about when this started. perserving

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