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Bill

Shaunatowle
Level 1: Joiner
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on ‎23-02-2020 09:57

on ‎23-02-2020 09:57

I told o2 when they rang I didnt want the sim only deal yet they have sent it me anyway and now I apparently owe them money.
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MI5
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on ‎23-02-2020 10:00

on ‎23-02-2020 10:00

@Shaunatowle 

You need to cancel it immediately and within 14 days Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎23-02-2020 10:04

on ‎23-02-2020 10:04

@Shaunatowle 

You are eligible for the 14 day change of mind policy. https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

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Marjo
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on ‎24-02-2020 15:26

on ‎24-02-2020 15:26

Hi @Shaunatowle , welcome to our community forum. Sorry to hear that this has happened with a SIM only deal. Did you manage to sort everything out with customer service? Let us know how you get on.

 

Cheers for the advice above guys @Cleoriff , @MI5 ! 

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