Solved: Bill

Lauren1 · ‎10-06-2019

Hello all,
I recently spoke to 02 as some company without me knowing signed me up to a subscription. O2 gave me an email and phone number to contact them to try get a refund. Unfortunately the company has ignored me and I’ve now been charged. Does anyone know if there’s anything I can do?

TallTrees · ‎10-06-2019

Hello @Lauren1

It may be that you are a victim of a scam follow the advice

https://community.o2.co.uk/t5/How-to-Guides/bg-p/How-To-Guides

HAPPINESS IS BEE SHAPED

View solution in original post

TallTrees · ‎10-06-2019

Hello @Lauren1

It may be that you are a victim of a scam follow the advice

https://community.o2.co.uk/t5/How-to-Guides/bg-p/How-To-Guides

HAPPINESS IS BEE SHAPED

MI5 · ‎10-06-2019

@Lauren1

Some links here to help you:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

https://payforitsucks.co.uk/

You also need to ask customer services to place a direct to bill block on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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