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Chris94
Level 1: Joiner
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on ‎22-04-2019 15:57

on ‎22-04-2019 15:57

Why do 2 lots of payments come out of my account each month? Airtime plan and monthly device plan?
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MI5
Level 94: Supreme
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on ‎22-04-2019 16:03

on ‎22-04-2019 16:03

@Chris94 you are on a refresh contract which bills you separately for your phone and airtime.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152158 Posts
  • 651 Topics
  • 28992 Solutions
Registered:

on ‎22-04-2019 16:03

on ‎22-04-2019 16:03

@Chris94 you are on a refresh contract which bills you separately for your phone and airtime.
https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
Former Staff
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on ‎23-04-2019 13:12

on ‎23-04-2019 13:12

@Chris94 Did you get a chance to read through the guide above? If you still have more questions afterwards please do let us know, we'd love to help you further if needed slight_smile

 

Welcome to the forum!

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