Bill

[Anonymous]

Just returned from canada to a massive bill. Before i left i visited the O2 shop and got them to turn off roaming as I do not use this service. i have literly been billed for sending text message. To get this bill after I have told them to turn off all roaming to stop me getting billdss like this, and now i return to a massive bill for Oct and nov.

I want this sorted.

Iain Macdonald.

[adamtemp64 · Accepted solution]

we are all customers here

You need to ring o2 http://www.o2.co.uk/contactus

to add costs are here http://international.o2.co.uk/internationaltariffs/travelling_abroad

[MI5]

If you were sending messages, surely you didn't think they were free?
Did you not check the charges before you travelled?

[Cleoriff]

Did you have voicemail enabled at all?

[adamtemp64]

@Anonymous did the shop do it on your handset or over the phone to customer services and palce a roaming bar on the account  ? if they just turned data roaming off on the handset that is where the issue has arisen

[Anonymous]

It was done manually in the shop

[MI5]

All they would have done would be to turn off data roaming, that's all you can do on handset.

[adamtemp64]

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@Anonymous wrote:
It was done manually in the shop

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So as I suspected no roaming bar placed on the account this has to be applied by customer services on the account 

I would take this up with the shop concerned and o2 customer services .

[Curr946]

Sooo, forgive my ignorance... But if you wanted roaming barred, why were you trying to text in the first place? Seems odd to me....

[Cleoriff]

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@Curr946 wrote:
Sooo, forgive my ignorance... But if you wanted roaming barred, why were you trying to text in the first place? Seems odd to me....

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I think they probably misunderstood how O2 Travel and international roaming worked. I know a few people who think the rules only apply if they attempt to use data...Just a guess of course...