Bill

[Anonymous]

O2 have disconnected me because I did not know that the bill was separate to the device plan but paid my bill and now I have to pay the device plan which I'm willing to pay and now they want £30 connection fee

[MI5 · Accepted solution]

You'll have to pay then I guess as per the terms and conditions of your contract. You should also have direct debits in place to cover both bills.

[Anonymous]

I did but when I got a text saying bill was so much I thought that was it so direct debits got paid as I kept the bill money in but not knowing the device was seperate

[Anonymous]

I did have direct debit set up but nothing was said about device plan

[MI5]

It would have been explained when you started the contract that 2 payments would be taken and you would have signed for both.

[Cleoriff]

@Anonymous Everything you need to know about Refresh is here. Two separate payments

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[Anonymous]

Will I will pay what I owe and go somewhere else as not paying the connection fee

[Anonymous]

I will pay what I owe

[MI5]

You can just walk away unless you fully pay off your device plan.

[Anonymous]

I will pay what I owe but for the amount it was could O2 not of contacted me as I always paid my other one, I would of paid if I had of known but just think the connection fee is a bit harsh