Bill

[Kelly11111]

Hi,

As part of upgrading I was promised that you would pay off my last device plan - then I would move onto the refresh plan.

this has not be honoured 

I have called x2 202 and had varying degrees of responses - one frankly dismal 

therefore I would like the extra charge removed for my old phone - otherwise I would have waited to upgrade, ludicrous 

plus the customer service today has been towable 

[madasaf1sh]

@Kelly11111 

Who promised you, was it a cold call?? or did you phone up to do it... 

There is nothing anyone can do from here, and I hope you have lots of proof if it was an inbound call or a store, as you will need it, as you persevere with Customer Services as there is nothing anyone can do on the customer to customer community

Guide: How to find help & contact O2 

Also how to complain - https://o2.co.uk/how-to-complain