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Rubber
Level 1: Joiner
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i have tried to pay my bill three times, two card payments and one pay pal payment all through the my O2 app but O2 are saying i have not paid my bill and have suspended my services. 

i was on hold over an hour onl for the line to go dead and i cannot speak to anyone on online chat, i am not happy i cant wait to be free of my contract in a fe months.

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MI5
Level 94: Supreme
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@Rubber 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rubber
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i have tried twice i sit on hold for over an hour and then the phone goes dead

 

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gmarkj
Level 66: Unequalled
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Did the direct number above not help then?

You can try messaging on social media @Rubber :

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Rubber
Level 1: Joiner
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i have tried the above number but i was on hold for well over an hour and had to give up as i was busy

 

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gmarkj
Level 66: Unequalled
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Did you try the social media option @Rubber ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 6
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