Bill

[Hulanda123]

Hi,

Hope you're well? I just wanted to find out why my bill is too high? And is there someway I can cut my bill down please? It's way too high for me.

[Cleoriff]

@Hulanda123 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[PhoneChanger · Accepted solution]

@Hulanda123 if you go into MyO2 it will show you a breakdown of your charges, depending on what these are and why it will either be a need to potentially change your tariff to have a greater allowance, or for you to create a spend limit on your account so you don't go over (for example premium calls / texts, etc).

However there is also the possibility of a technical blip, if this is the case then you'll need to call O2 to get them to correct

[Bambino]

@Hulanda123 To add to the advice from @Cleoriff, you can see your charges here: How do I get to the 'Download Bill' page? (o2.co.uk)

[Hulanda123]

Ohhh! Haha thank you

[Hulanda123]

Thank you,

I thought there would of been a messaging centre lool but thank you 

[Cleoriff]

You're welcome @Hulanda123