Bill

[Julie90]

My bill is due on Thursday but I can’t pay it till Monday how do I change my billing date

[O2EmmaLouise · Accepted solution]

Hi Julie,

You will need to call customer services on 202 free from your mobile to discuss this.

[Julie90]

I have tried and It keeps cutting me off. I have tried several numbers

[Cleoriff]

Hi @Julie90 

There are various numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call