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T17
Level 1: Joiner
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on ‎27-01-2021 17:34

on ‎27-01-2021 17:34

Hello, I set up a payment plan yesterday and payed for an amount of the bill of airtime & device plan but my phone has been cut off. I’m unable to make calls text or use data?
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MI5
Level 94: Supreme
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on ‎27-01-2021 17:39

on ‎27-01-2021 17:39

@T17 

Sadly that always happens if your bill is late, regardless of any agreement to pay or plan.

You'll need to call payment management to ask to be reconnected.

Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144145 Posts
  • 634 Topics
  • 27623 Solutions
Registered:

on ‎27-01-2021 17:39

on ‎27-01-2021 17:39

@T17 

Sadly that always happens if your bill is late, regardless of any agreement to pay or plan.

You'll need to call payment management to ask to be reconnected.

Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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