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- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 144166 Posts
- 634 Topics
- 27624 Solutions
Your MyO2 should give a breakdown http://www.o2.co.uk/myo2
or call O2 Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
- 144166 Posts
- 634 Topics
- 27624 Solutions
Your MyO2 should give a breakdown http://www.o2.co.uk/myo2
or call O2 Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
- 7881 Posts
- 468 Topics
- 55 Solutions
Hi @Shaunyoung10 , hope you're doing well and you managed to get some clarity on your billing query after you last posted. Don't hesitate to come back and ask a question if you need any further advice. 
