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Hi @Stacey14
You need to call O2 and ask for the Payment Management team. All details in this guide
- 127465 Posts
- 834 Topics
- 7586 Solutions
Hi @Stacey14
You need to call O2 and ask for the Payment Management team. All details in this guide
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@Stacey14 Use the numbers in the link provided by @Cleoriff, but be aware that because you're not buying anything, O2 won't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.
An alternative to get through to customer service is below. This is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
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The payment management team should be able to help you @Stacey14 but if you have any further questions for us please let us know.
